At Dream Labs, your satisfaction means the world to us. Each product is crafted with care, and we want you to love your purchase as much as we loved creating it.

• If your item arrives damaged or defective, please send us a photo within 3 business days of delivery. Proof of damage is required to process a return or replacement.

• To initiate a return, reach out to us within 3 business days of receiving your order. Products must be unopened, unused, and in their original condition.

• Once your return is approved, you'll need to ship the item back to us. We’ll process your refund (excluding shipping) within 24 hours of receiving your return. Please allow 3–5 business days for the funds to appear in your account.

DAMAGED MERCHANDISE

We’re deeply sorry if something arrived broken or incorrect. Mistakes happen, but we’re here to make it right.

• • If your order isn’t perfect, please email us at contact@shopdreamlabs.com within 3 days of delivery.

  • Include your order number, full name, and a clear photo of the item.

  • Unless otherwise noted, return shipping costs are the responsibility of the customer.

     

SHIPPING & HANDLING

Every order from Dream Labs is packed with care and intention.

• Orders are shipped via USPS.

• Please allow 2–3 business days for processing during regular times, and 3–5 business days during launches or high-volume seasons.

• Tracking details will be emailed once your order ships. Please allow 24 hours for USPS to update tracking info.

• Domestic U.S. orders typically arrive within 7–10 business days after leaving our warehouse. (Weekends and holidays may cause delays.)

INTERNATIONAL ORDERS

Dreams travel far—but sometimes, borders take time.

• Please allow 3–4 weeks for delivery of international orders.

• Customs fees may apply, and are the responsibility of the customer. Packages may be held at customs and must be claimed by you.

• If unclaimed, the package will be returned to us and a refund (minus shipping) will be issued.

• Shipping fees are non-refundable for international orders.

• Tracking may be limited once the package leaves the U.S. We recommend contacting your local customs office if your order hasn’t arrived after 3–4 weeks.

Let us know if you need anything—we're always here to help. ✨
With love,
Dream Labs

contact@shopdreamlabs.com